The pair came back. Keep its stock record.
A StockX or GOAT reject, or a buyer return, puts the physical pair back on your shelf. Its original sale needs a return record before you offer the pair again.
In Sales, right-click the sale and select Returned: back to Inventory. Choose the pair's Condition and Box, add a Condition note for any defect, and click Back to Inventory. The pair becomes Available with the same unit ID, cost and stored photos. The original sale stays in Sales as Refunded and leaves the profit.
